Whether the machine price can be more discount?
1. RAYMAX always provide high quality machine, as we know, oversea market is more important and difficult than domestic market because of communication time costing after sales, So always, our machine has enough quality standard to make sure the machine can work more than the real warranty period. In this way, we will save a lot and think in advance for the clients.
2. Actually RAYMAX also think about our price level, we are sure to provide quality=price and price=quality, the matched price and acceptable for the clients and durable for our machines. We welcome your negotiate with us and get a good satisfaction.
May I send samples to test? Do you have a test fee or not
Yes, if you could send us samples, it will be better. For testing, we have to customize the according to your products,
so the molds cost will be on your account, of course the molds belong to you.
so the molds cost will be on your account, of course the molds belong to you.
Payment terms?
T/T,L/C,Western Union,Paypal,Alibaba Secure Payment ect.
Can we be your agent?
warmly welcome , we are looking for global agent. we will help agent improve the market ,and supply all the service like machine technical problem or other after-sales problem, meanwhile ,you can get big discount and commission.
Any benefits can we get if introduce new customer to you ?
Yes , of course , some gifts you will get , and the commission regarding the new customer amount.
How about the documents after shipment?
After shipment, we will send all original documents to you by DHL including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Do you arrange shipment for machines?
Yes, for FOB or CIF price, we will arrange shipment for you. For EXW price, clients need to arrange shipment by themselves or their agents.
How long is the delivery time?
For standard machine, it would be 15 working days; For non-standard machine and customized machines according to clients specific requirements, it would be 30 days
Can you arrange thirty party pre-shipment inspections
Pre-shipment inspection: Supplier’s pre-shipment inspection is final; pre-shipment inspection by third Party on buyers cost.
Do you test all your goods before delivery?
A Yes, we have 72 hours testing before delivery and send the test video or picture to the customer for reference
What are your terms of packing?
Packing: export worthy package suitable for container transportation.
Wooden case, iron pallet, plastic film ect.
Wooden case, iron pallet, plastic film ect.
During shipping, if there is damage to products, how do you get replacement?
Firstly, we should investigate the reason cause the damage. At the same time, we will claim for the insurance by ourselves or assist the buyer.
Secondly we will send the replacement to the buyer. The responsible person for above damage will take charge of the cost of the replacement.
Is engineer available to provide service abroad?
Yes, we will provide free installation and commissioning, also free training.
How can we provide you efficient services (metal processing solution):
How can we provide you efficient services (metal processing solution):
There are Three Steps as following:
1. Gather your requirements based on your real working situation.
2. Analyze your information and provide our feedback.
3. Offer options based on your specific needs. For instance, reg. standard products, we can offer professional recommendations; reg. non-standard products, we can offer professional designing.
How can I choose the most suitable machines?
Please tell me your specifications, we can choose the best model for you , or you can choose the exact model .You can also send us the products drawing ,we will choose the most suitable machines for you.
What is your guarantee period?
The quality guarantee period of the RAYMAX product is 24 months from on board day on the B/L.During the guarantee period, we will provide spare parts without any charge in case of quality discrepancy caused by us. If the malfunctions are caused by user’s incorrect operations,we will provide customers spare parts at cost price.
How about your manufacturing in China?
RAYMAX located in Maanshan City, Bowang town Anhui province which is the leading area in China and also in the worldwide as the center of the metal plate solution machines. We have worked about 18 years in this area and totally have about 300 staffs. Rich experience in this field with professional technical supporting and oriented service.
How about your machine quality? We are worry about the quality.
RAYMAX is a mature brand in CHINA, the factory was built in 2002, through our 18 years research in technology, our design including structure and detailed security and precision has enhanced greatly ,and can match all the CE standard and more strict standard. Our machines distributors worldwide to about 50 countries where there is metal plate industry, there are brilliant machines. And where there are our machines, there are good reputation and terminal user satisfaction